FAQ
1
How do I schedule an appointment?
The best way is to contact us directly:
Email: eric.robinson@urbanpt.rehab
Phone: 607-218-4192
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We then schedule a discovery call to learn more about your individual needs and tell you about our services and practice model.
2
How long is each appointment?
Each session is 60 minutes, one on one with a Doctor of Physical Therapy.
3
Where are you located?
We are located inside of Pallas Fitness at 241 Cherry Street in Ithaca, NY. We have access to the entire facility, which has three separate gym areas and a total of more than 10,000 square feet of athletic space. Upon arrival, please grab a seat at one of the benches in the entryway as we do not have a formal waiting area and your physical therapist will be with you shortly.
4
What should I wear to the appointment?
Please wear athletic clothes that you feel comfortable in for movement.
5
Do you take insurance?
We do not accept any health insurance (including Medicare). However, depending on your coverage, you may be able to submit for reimbursement through your insurance company for out-of-network claims.
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The level of reimbursement will vary depending on your specific policy. If you chose to submit the claims yourself, we will provide the necessary documentation (aka – “Superbill”) required by your insurance company.
6
Do I need a prescription or referral from my doctor?
No, New York is a direct access state, meaning you can be seen for physical therapy without a prescription.